⚜️ Frequently Asked Question (FAQ)
❖ How can I place an order on your website?
At the moment, we are in the process of finalizing our online store. Please check back soon for updates on how to browse our collections, select items, and complete your order. Thank you for your patience!
❖ How can I register an account or log in on your website?
Account registration and login options are currently unavailable. Please check back soon for updates on how to create your account and enjoy a more personalized experience. Thank you for your patience!
❖ Why do I need an account to place an order?
We require an account for secure order tracking, access to exclusive content, and personalized support. This approach ensures your transaction history and personal details are protected. For more details, see our Terms of Use.
❖ What if I don’t want to create an account?
Creating an account is essential for a secure and tailored shopping experience. It allows us to provide better support and keeps your information safe. You can read more in our Terms of Use.
❖ Do you ship internationally?
Yes, we offer international shipping for our products. Shipping fees and delivery times will vary based on the destination.
❖ How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor its progress until delivery. You can track your order using the link provided in the email or by visiting our Order Tracking Page. If you have any issues with tracking, feel free to contact us through our contact form.
❖ Do you offer discounts for bulk purchases?
Yes, we provide discounts for bulk orders. Please contact us directly to discuss your needs and get a personalised quote.
❖ How can I contact customer support?
You can reach our customer support team via the contact form on our website. We are here to assist you with any questions or concerns.
❖ Why don’t you have a phone contact?
We prioritize the security and privacy of our customers, and by not providing a phone contact, we reduce the risk of scams and fraudulent activities. Instead, we offer support through email and our contact form, to ensure all inquiries are documented and handled efficiently.
❖ What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. We aim to offer flexible options for your convenience. For more details, please refer to our Payment Options Policy.
❖ What is your return and refund policy?
We want you to be completely satisfied with your purchase. If you need to return an item, please contact us within 14 days of receiving your order. To view the full details of our return process, please visit our Refund & Returns Policy.
❖ When will my order be processed?
Orders are typically processed within 1-3 business days. Once processed, you’ll receive a confirmation email with shipping details. Please allow additional time during peak seasons. For more information, check our Order Processing Policy.
❖ Do you offer gift wrapping or custom packaging?
Yes, we offer gift wrapping and custom packaging options for an additional fee. You can select the gift wrap option at checkout, or contact us if you have specific packaging requests.
❖ What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or you receive an incorrect item, please contact our customer support team immediately with your order details and a photo of the item. We will arrange for a replacement or provide a full refund, depending on your preference. For complete guidance, please refer to our Damaged or Incorrect Items Policy.