Refund and Returns Policy
Last updated: July 01, 2024
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us using the form on our contact page, or the email provided in the warranty. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any return questions, please feel free to contact us using the form on our contact page or by emailing the address from which you received your purchase invoice, as provided in your warranty.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Lost Packages
If any packages are completely lost in transit during the course of our delivery, we will replace or refund the item if shipped nationally. A claim would need to be lodged via the courier company and we would advise you of the result of the investigation.
Once declared lost and undeliverable we can close the unfulfilled order with a refund to your preferred account.
If you are Returning an item to us, please know that we do not take any responsibility for items lost in the post. We recommend a track and trace method to ensure this doesn’t happen; your garment cannot be processed for an exchange or a refund if we do not receive it.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Contact Us
If you have any questions about this Shipping Policy, You can contact us: By visiting this page on our website: https://unumismatics.com/contact/